Network Services...
Fixed lines & calls
Who it's for
Any customer with BT lines wishing to access better value line rental and call charges with no interruption to their service.
It is appropriate for customers considering our tariffs who also wish to transfer their line rental to Icom Network Services.
How it can benefit your business
• You receive one bill showing line rental and itemised calls rather than two separate bills available free of charge via e-mail
• Excellent Customer Care with a dedicated account manager for all customers to discuss any queries
• Save money on line rentals (applies to all analogue and Digital ISDN 2e/30e lines) and call charges with our competitive tariffs
• You can continue to benefit from BT Select Services set up on your lines
• We automatically route your call traffic to our network, there is no need to dial a prefix number
• No hardware or infrastructure investment required. It is a seamless transition with no re-numbering
What it does
Cancels all call charges and line rental billing by BT and move the services to Icom Network Services. You will start to
receive one bill showing line rental and itemised calls rather than two separate bills. This does not affect your lines or
any of the services you have. We will continue to support those
services and itemise these charges on your bill.
Our promise
• We provide you with a dedicated personal account manager
• We liaise with BT and do all the ordering with BT to switch the service ensuring that there are no service interruptions for you
• One fully itemised bill providing detailed line rental and call charges, available electronically via e-mail
How it works
• We will assess your needs and fill in an order form for the phone lines and BT numbers that you want to transfer to Icom Network Services
• On completion of the order form, Icom Network Services will contact BT on your behalf and instruct them to cancel all line rental and
• call billing. BT may contact you, via a phone call at this point to confirm your intention to transfer line rental and call charges to Icom Network Services
• We will provide you with an effective date. The effective date will be the date you stop being billed line rental and call charges by BT and will start being billed for line rental and calls by Icom Network Services
• We will continue to support and bill any Select Services you have set up on the line such as call waiting, call barring, etc
• You will receive one bill showing line rental and all call charges making your billing processes simpler
• The service is provided at the local BT exchange meaning that no equipment needs to be installed at your premises and no change will occur to your lines
• There is no interruption to your services and you can keep your phone numbers
Fixed lines & calls is an automated service which diverts calls from the BT network to the Icom Network Services network,
giving customers access to competitive call and line rental rates.
Customers who take this service will receive one bill for all call charges and line rentals and can continue to use any of
their Select Services, i.e. Call Divert, 1471 etc...
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