i-news...Call Recording
Telephone Recording Equipment and Phone Recorders for Monitoring and to Record Conversations and Calls in the UK.
icom, in conjunction with Retell offer the most comprehensive portfolio of phone call recording solutions available in the UK. From multi-line systems costing £50,000 to cassette recorders costing £50, from recording on your own PC to phones with built-in CDs; Retell is the only company in the UK which makes and supplies such a broad range of phone recording equipment. This means that we can guide you without bias to the budget that you have.
Why record telephone calls?
It's a competitive world and providing excellent customer service is paramount not only to business success but perhaps even survival. Protecting your business by proving 'who said what' in a dispute may be critical and will save you time and money in the long run. It is the best way to train & coach staff on how to handle telephone calls effectively. Record your telephone calls to avoid the problems associated with inaccurate order taking lost delivery details or disputes about prices.
Solicitors, Call Centre Supervisors, Doctors, Insurance Brokers and Accountants all benefit for being able to play their calls back.
Who uses phone recorders?
You can find Retell call recording equipment installed and working in major UK & International businesses, including the banks and financial institutions, local councils, public and government authorities, the BBC, the Police, small/medium enterprises & private individuals alike. When you chose a Retell recording solution through Shore Communications Ltd, you are in good company.
Why Retell for your phone recorders?
Because of the wide range of recording solutions available from Retell we can look for the most cost effective and practical solution for your company. Having provides recording solutions to the telecoms trade since 1986, Retell have gained an extensive knowledge of phone call recording through listening closely to dealers and their customers and exceeding their expectations. This knowledge has helped us to source a comprehensive range of products to match our customers' requirements. Because through Retell we offer a range from a simple one line tape recorder or PC software to a multi line/multi site solution across hundreds of lines we are confident that you will find Retell to be your phone recorder solution of choice.
Our portfolio includes:
Phone call recording software for a single desk or for recording over a LAN
IP plug & play call recording systems for small business, branch offices or work groups
Multi-line/multi site phone call recording systems for extensive phone recording & total security
Multi extension phone call recording systems for training & monitoring
Phone training kits ideal for 'agent observe' in call centres of all sizes
Agent evaluation software, Customer satisfaction software, Agent training systems,
Call Management Systems, IVR, fax servers, mobile phone recorders
The UK's only high capacity business answering machines.
There is a recording solution to fit the bill whatever the requirement:
Our Retell range of products suits every requirement for telephone recording, from the largest of call centres to an SME to an individual at home, from something almost free costing £60 to systems costing £200,000. Retell are the only company in the UK who’s products offer telephone recording solutions through such a range of sizes, so products in the Retell range will be right for you, whatever your requirement.
The most popular uses for telephone conversation recorders include:
telesales / telemarketing training assessment and coaching
note taking / dictation
Solving "who said what" disputes, or more formally..
recording agreements
recording meetings (most of our products that can be used for recording telephone calls can also be used for recording meetings, some with an additional microphone)
recording instructions for greater speed and accuracy and detail
clarification of quantities and specifications
protection of staff from abusive / difficult customers
ideal for litigation purposes as recordings can be used in court (UK)
monitoring nuisance callers
monitoring customer service
monitoring staff performance
anti fraud - surveillance
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