How it works
• We will assess your needs and fill in an order form for the phone lines and BT numbers that you want to transfer to
Icom Network Services
• On completion of the order form, Icom Network Services will contact BT on your behalf and instruct them to cancel all
line rental and
• call billing. BT may contact you, via a phone call at this point to confirm your intention to transfer line rental
and call charges to Icom Network Services
• We will provide you with an effective date. The effective date will be the date you stop being billed line rental and
call charges by BT and will start being billed for line rental and calls by Icom Network Services
• We will continue to support and bill any Select Services you have set up on the line such as call waiting, call
barring, etc
• You will receive one bill showing line rental and all call charges making your billing processes simpler
• The service is provided at the local BT exchange meaning that no equipment needs to be installed at your premises and
no change will occur to your lines
• There is no interruption to your services and you can keep your phone numbers
Fixed lines & calls is an automated service which diverts calls from the BT network to the Icom Network Services network,
giving customers access to competitive call and line rental rates.
Customers who take this service will receive one bill for all call charges and line rentals and can continue to use any of
their Select Services, i.e. Call Divert, 1471 etc..
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