• Home
• About
  • Company Overview
  • Team
  • International Locations
  • Partners
  • Careers
  • Contact Us
• Products
  • Overview
  • Business Process Management
  • Unified Agent Front End
  • Script Aware Predictive Dialer
  • Service Despatch
  • Synthesys.NET
  • Interactive Guides
  • Call Centre Software ROI Calculator
• Services
  • Overview
  • Training
  • Consultancy & Bespoke Development
  • Support
• Solutions
  • The Synthesys Approach
  • Industry Specific
  • Debt Collection Software
  • Call Centre Software Web Demo
• Customers
  • Overview
  • References
• Resources
  • Overview
  • Associations
  • Literature
  • Industry Resources
  • Noetica In Depth
• Blog
• News & Events
  • For Journalists
  • News Archive

Company Overview

Call Centre Technology at its best from Noetica

We specialise in agile Customer Interaction Management (CIM) software tools and the rapid deployment of unified agent front end and intelligent desktop solutions in Call Centre environments. Our product family, Synthesys™, is the only call centre technology framework that delivers a unified desktop based around BPM (Business Process Management) logic that can be built and changed by non IT staff within minutes and without downtime.

Noetica was the first software company in the UK to deliver such a completely visually designed, CTI enabled, both inbound and outbound, fully integrated unified front end for call centres. Initially well-known for its unique and powerful call scripting technology Noetica provides complete call centre technology that you can maintain and modify easily. Ultimately, we provide Peace of Mind.

Noetica have customers worldwide including the UK, US, Canada, Germany, Benelux, Spain, Ireland, Italy, Greece, Switzerland, Sweden, the Czech Republic, Poland, Australia and Singapore. We have successfully implemented our Unified Front End and Business Process Management technology including Call Centre Scripting within various industry segments such as Insurance, Finance, Media and Outsourcing. Companies focusing on large Outbound campaigns are benefiting from our patented Predictive Dialing technology. Our Service Despatch workflow software is effectively deployed within Emergency and Technical Repair Services contact centres.

Noetica is based in central London where all development and 24 hour support is delivered from.

 The core management and technical team is still composed mainly of the same people that have been with Noetica from the start. This core team has a considerable wealth of experience, having been involved in the call centre arena well before Noetica was founded. Therefore, we speak the call centre language and have a deep understanding of the issues facing contact centre professionals on a daily basis.

Noetica was founded in February 1997 by Mr Danny Singer who is the present Owner and Managing Director (CEO) of the company.

If you want to learn more about the company and call centre technology for CIM, please send us an email to marketing@noetica.com.