Call Centre Solutions incl. Call Centre Scripting

Latest News

♦ Noetica Attains Gold Certified Partner Status in Microsoft Partner Programme More...

♦ Noetica launches script-aware Predictive Dialer for web-based Customer Interaction Management Application. More...

♦ The addition of Advanced Call Monitoring to the SYNTHESYS call centre software enables supervisors and team leaders to remotely listen to and monitor any individual, type or group of outbound calls handled by agents using SYNTHESYS, reducing training times and ultimately improving customer service quality. More...

For a full list go to the News Archive.

Noetica is a software development company specialising in Agile Customer Interaction Management solutions for the call centre.

Our Call Centre Software SYNTHESYS™ provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management Call Center Software) techniques delivered through a unique visual logic-mapping interface.

Non-technical staff can deliver complete process mapping and tailor screens for each interaction step within minutes and without any downtime. This includes intelligent call centre scripting software.

Take a quick product tour now, order a brochure, send a Web Demo request or get in touch with us for more information.

SYNTHESYS™ includes:

Unique visual environment for the creation of complex agent applications.
Unified Agent Front End eliminating the use of multiple applications on the desktop.
A high performance Dialer (predictive, progressive, preview) with unique patented technology and voice recording.
CTI interfaces to over 40 different PBX platforms.
A lightweight built in CRM Software and interfaces to most leading CRM systems.
Inbound email processing tools seamlessly integrated with the voice channel.
Broadcast/bulk email and SMS campaign management.
Agent/campaign performance monitoring tools

- and much, much more...

Business Process Management	Unified Agent Front End	Script Aware Predictive Dialer	Service Despatch
Build your own Customer Interaction Management Solution (CIM) without programming exactly along your Business Processes. More...	Have one single Agent Front End while other systems are running behind the scenes. Adapt your Agent User Interface quickly and easily without any programming. More...	Limit your Silent Call Rate to a guaranteed maximum in compliance with industry regulations without compromising your dialling performance (UK Patent: GB2385487). More...	Manage the dispatching of field personnel, call handling, complex escalation procedures or a significant amount of follow up resulting from multiple customer interactions. More...

CERTIFIED BY

MEMBER OF