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09/05/2008 Noetica Appoints Voiceware Comunicaciones To Capitalise On Growing Spanish Contact Centre Market
02/05/2008 Noetica announces participation at Customer Contact Europe 2008
27/11/2007 Ten years of pioneering Contact Centre Technology with 75 sites worldwide
09/05/2008 Noetica Appoints Voiceware Comunicaciones To Capitalise On Growing Spanish
Contact Centre Market
Noetica, the customer interaction management (CIM) software provider, today announced that it has signed Voiceware Comunicaciones as a reseller in Spain. The leading contact centre software integrator will sell, implement and support the Noetica SYNTHESYS software framework to its new and existing clients in outsourced, utility, healthcare, telecommunications and retail markets.
An Avaya Gold Enterprise Partner with offices in Barcelona and Madrid, Voiceware Comunicaciones joins Noetica’s network of partners across Europe and the rest of the world, in countries including Italy, Benelux, Russia, Bulgaria, Indonesia and Australia. “It is important to us that we can deliver the best available technology to our customers,” explains the General Manager of Voiceware Comunicaciones, Jorge del Rio on why they have partnered with Noetica. “The Noetica SYNTHESYS software framework is one of the most complete offerings we’ve ever sold, providing an agility that is in demand from many of our clients.”
Channel Manager at Noetica, Alun Hughes comments, “Voiceware Comunicaciones is a major player in the Spanish contact centre market and well placed to deliver our technology in the country. We expect rapid adoption of the SYNTHESYS software framework in Spain to continue as it is a growing concern and a core future market for us.”
The Noetica SYNTHESYS software framework comprises a Business Process Management engine that enables contact centre managers to create call flows to guide agents through interactions, as well as amend and release campaigns with zero campaign downtime. Combined with a single agent interface through the Unified Front End, the technology enables the integration of back-office and existing applications so that agents are able to concentrate fully on the customer, not the process.
Noetica’s Script-Aware Predictive Dialler uses pre-determined rules to identify the most appropriate point in an agent’s call flow to dial the next number in a call list. In this way the contact centre is able to maximise its outbound productivity whilst minimising silent calls and staying compliant with any country regulations.
Jorge del Rio comments on the Noetica Script-Aware Predictive Dialler, “I believe the Noetica Script-Aware Predictive Dialler to be the most flexible and effective dialler available to Spanish contact centres to prevent silent calls whilst maintaining a high levels of agent productivity.”
About Voiceware Comunicaciones
Voiceware Comunicaciones is one of the major figures in the integration of Contact Center solutions in Spain. Since 1996, the company has been providing the latest technology to Professional Outsourcing Contact Centers as Grupo Konecta, Sitel, and many others, as well as important Spanish and multinational companies like Danone, General Electric, Europcar, etc. The main values of Voiceware are based on high added value to integrate complete and customized multivendor solutions, improving the business processes related to customer interactions and providing high end consultancy, design and technical expertise. More information available from
marketing@voiceware.es.
VOICEWARE COMUNICACIONES: Enrique Magro Tel: +3491 659 34 00
Email: emagro@voiceware.es
URL: www.voiceware.es
02/05/2008 Noetica announces participation at Customer Contact Europe 2008
Noetica announces its participation at Customer Contact - Europe 2008, A Frost & Sullivan Executive MindXchange on November 9-11 in Barcelona, Spain. More information at marketing@noetica.com.
27/11/2007 Ten years of pioneering Contact Centre Technology with 75 sites worldwide
Noetica, the customer interaction management (CIM) software provider, is today celebrating ten years in the contact centre industry. Since launching in late 1997 the London-based company today boasts an installed base of over 7,000 agent positions and over 75 customers, based in the UK, US, Australia, Spain, Italy, the Netherlands, Germany, France and the Czech Republic. This is complemented by a client list that includes Microsoft, Sitel, 2Touch, Allianz and TimeWarner.
“We wanted to create an interface through which logic could be expressed without the need for a programming language. I quickly realised how the contact centre industry could benefit from this by empowering non-IT managers to introduce an unprecedented level of agility into their contact centre operation,” comments Managing Director of Noetica, Danny Singer. “In ten short years we have taken the Noetica SYNTHESYSTM software framework to contact centres around the world.”
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