Training

Noetica believe supporting our customers is essential. We provide a full range of comprehensive training courses in order to ensure that you are fully confident in the use of all aspects of our Software Framework. These vary from end user through to technical training on all aspects of the SYNTHESYS™ modules and components, and the generation and delivery of reports, data exports, integration, configuration and so on.

If you are a Noetica customer looking for access to our training material, please go to our customer and partner area Noetica In Depth.  

Noetica Synthesys™ Courses

Noetica provides the following training modules:

  

SYNTHESYS™ and SYNTHESYS™.Net Proficiency

 

Length of Course: 3  - 4 days
Number of people: Maximum 4 for any one session. 

Types of people who should take this course: Staff responsible for the design and management of inbound and outbound campaigns;  representative from IT, responsible for maintaining the SYNTHESYS™ server.

Entry requirements: General experience of using Windows and MS Office applications.

Course Content: This course is structured around a range of  practical exercises, designed to introduce attendees to the different SYNTHESYS™ modules and to quickly build up the skills needed to use the system and to enable participants to then apply their knowledge for the design of their own campaigns.

Designing some basic callflows or webflows

Adding and configuring ActiveX or Web controls

Setting up CRM and importing customer data

Adding Outbound campaigns, creating and managing call lists

Setting up reports and report schedules (SQI, Export, HTML Email, Crystal)

Managing and deleting accounts, campaigns and reports

Managing agents and user permissions in SYNTHESYS™ Personnel

Mamaging agents and campaigns in SYNTHESYS™ Teams

Introduction to the SYNTHESYS™ database structure
 

Commercial Overview of SYNTHESYS™

 
Length of Course: 1 day
Number of people: Maximum 6 for any one session.
Types of people who should take this course: Staff who will not be involved in the design and management of campaigns on a daily basis, but who need a good understanding of the various SYNTHESYS™ or SYNTHESYS™.Net modules for demonstration purposes, for example Project co-ordinators, internal consultants, IT people.
Staff members who will be designing callflows or webflows and reports and are involved in the day-to-day running of the call centre need to attend the SYNTHESYS™ or SYNTHESYS™.Net Proficienct course.       
Training: Demonstrations of all aspects of the system, minimal hands-on experience.
 
 

SYNTHESYS™ Database Structure & Reporting


Length of Course: 1 - 2 days
Number of people: Maximum 2 for any one session.
Types of people who should take this course: IT Staff and staff involved in the design and scheduling of reports.
Entry requirements: Commercial Overview of SYNTHESYS™ or SYNTHESYS™ callflow or webflow design; report building with Crystal Reports or Cognos Impromptu; general understanding of databases.
Course Content:
Understanding of SYNTHESYS™ Callflow Structure 
Understanding the SYNTHESYS™ Database Structure
Stock tables; Custom tables & CRM tables 
The 'Sequence_ID' 
In SYNTHESYS™ Campaign Manager:
Adding and scheduling reports
Checking and editing report runs 

 

System Administration

 

Length of Course: 1 day (includes Overview of SYNTHESYS™)
Number of people: Maximum 2 for any one session.

Types of people who should take this course: IT people and staff who will be involved in database and server maintenance.

Course Content:  

 Database maintenance 
 The Campaign Manager
 Performing houseKeeping 
 Server maintenance  
 Disk space & backups

 
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